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Extra info for Business Performance Management . . . Meets Business Intelligence
The role of business intelligence in BPM 37 could be converted into useful business information. This need was addressed using the multi-layered data architecture shown in Figure 2-1 on page 38. Why is a multi-layered architecture required? One reason is performance. If complex user queries are allowed to run against operational business transaction systems that have been designed and optimized for other purposes, they are likely to impact the performance of those systems. In addition, response times for user queries will also be affected because operational data sources are usually designed for transaction-oriented (operational) access rather than query (informational) access.
Usually, most of this performance data has not been available to business users prior to the BPM implementation. A BPM solution is typically facilitated by providing the proactive distribution of the data through graphical dashboards, rather than relying on users to search for data they require. Most users respond positively to graphical dashboards embedded in enterprise portals, and require little if any training in how to use them. 3 Summary: The BPM advantage BPM is attracting attention from businesses because they recognize that it will help them reduce costs, increase revenues, and provide a competitive advantage.
Business intelligence is a fairly well understood area and is implemented in some form in all businesses. In this chapter we discuss the capabilities and evolution of BI, focusing specifically on the role of BPM in the BI environment. It is the combination of these two initiatives that provides significant benefits to businesses. © Copyright IBM Corp. 2004. All rights reserved. 1 The relationship between BI and BPM BI enables businesses to access, analyze, and use their data for decision making.